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We are proud of our client relationships and are happy to share the observations of those who know us best and what it’s like to work with and use our products.

We specifically chose to work with Fusion, piloting their Ecareplan system, because we felt their software had the most synergy with our approach. We had also previously experienced poor quality software services, which provided us with the knowledge required to make a more informed choice about what would work for us.

Dec 2022 Update – 67 Avery Care Homes now use the Fusion System – many achieving Outstanding with CQC

Julie Spencer

Director of Care and Quality, Avery Health Care

We have used other software in the past to maintain records and found many flaws, and difficulty tailoring it for our service. When I took over this new home we did more research into what was on offer in the market to ensure we were getting the best possible product available. Fusion has provided us with everything we require to achieve accurate records for both clients and staff. The Director and I can access reports anywhere at any time. The manager has found the software invaluable to her day to day running of the home. The Operational Manager is able to monitor training requirements without having to be on the premises and inform the manager who needs to attend sessions. She also does the payroll using the clocking in procedure which is now linked to our SAGE system.

However, the software can be excellent but if the backup service is not good which was my experience with the previous company it can cause enormous problems. The aftercare service I have received from Fusion has been second to none. We are always looking at ways in which to improve our efficiency and Fusion have worked with us to do this especially David Healey Project Manager nothing is a problem to him, I almost feel they have become an extension of our company. Their friendly no problem attitude makes it so much easier to approach them and nothing is too much trouble for them. I cannot recommend Fusion highly enough if you are considering putting a software package into your business I would recommend you ask for a demonstration and I am sure you will be as impressed as I am with what they have to offer
Linda Gallon

Operations Manager, Craig Healthcare

We didn’t want a fixed off the shelf product; it was crucial that the software package could be fine tuned for our company. Without that ability we felt strongly we wouldn’t be able to deliver the level of individualised person-centred care we strive to provide
There are certainly more complex and expensive systems out there, but our most important requirement was ease of use and flexibility. This could only be met by Fusion
Linda Gallon

Director Of Operations and Care Developments, Prestige Care Group

Fusion Client becomes the first standalone general nursing home solely for older people in England out of 18,000 registered with the CQC to achieve a score of outstanding in all five inspection areas

Godswell Park and CQC

I would just like to give feedback on the recent training we received that was delivered by Ben. The information was informative. It was relayed in a simplified term. He delivered in a very relaxed way. His training technique was one that receptive to both staff and himself. I won’t lie training can be a boring scenario one we have to do as part of ongoing progress but when we find trainers that can deliver in such a way it makes it all the more pleasurable, I think you have a great trainer and one that deserves a pat on the back

Daniel Hart

Senior Manager North East, Key Healthcare, Key Health Care

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